HDFC Bank will issue 3 lakh cards a month, regain lost ground

Aug 24, 2021

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MUMBAI: HDFC Financial institution on Monday unveiled its plans to regain the market share it misplaced in bank cards throughout an eight-month ban on new points.
The financial institution mentioned that it’ll concern three lakh playing cards a month — its month-to-month run price earlier than the ban — for the following two to a few quarters, following which it’s going to scale as much as 5 lakh playing cards a month.
Outlining the plans, the financial institution’s group head for funds & client finance, digital banking and IT, Parag Rao, mentioned, “Within the subsequent three to 4 quarters, we are going to regain all our misplaced market share. The financial institution has misplaced near 2% as rivals like ICICI Financial institution, Axis Financial institution and SBI Card swooped in to fill the demand.”
In response to Rao, the four-pronged technique can be to tweak the merchandise, promote extra playing cards to its six-crore buyer base, add extra companions like fintech corporations, telecom, hospitality and pharma corporations. It has additionally revamped the digital course of to permit extra do-it-yourself options to clients on the financial institution’s app.
Rao mentioned that regardless of the embargo from the RBI, the financial institution managed to scale up spend volumes by 60% year-on-year through the first quarter.
“Our card spend is on a median one and a half instances that of the trade,” mentioned Rao. He mentioned within the eight months the financial institution has been busy analysing trade traits and buyer behaviour and now deliberate to place them to work.
“Throughout the pandemic, we’ve got seen playing cards getting used for low-value transactions as properly. Up to now, decrease credit score limits resulted in inactive playing cards. We are actually seeing energetic customers voluntarily choosing decrease limits,” Rao added.
HDFC Financial institution’s excellent bank cards has declined to 1.48 crore as of June 2021 from 1.53 crore in November 2020 on account of the ban. The identical for ICICI Financial institution elevated to 1.10 crore from 97 lakh, and SBI Card had its quantity improve to 1.20 crore in June 2021 from 1.12 crore in November 2020.
In an announcement, the financial institution mentioned that it has 20 new partnerships lined up for the following 6-9 months, together with co-branded choices. Rao mentioned whereas the financial institution misplaced market share by way of variety of energetic playing cards, it has been in a position to retain its share by total spending courtesy particular initiatives to prod clients.



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